This is a fully updated version of a highly successful title-by the author of the best-selling Everything You Need for an NVQ in Management.
Absolutely everybody in all types of organisation – business, professional, governmental, academic – has to make the critical leap to managing people for the first time. There are countless books on managing people but very little written from the perspective of the novice, someone faced with the daunting task of changing from following instructions to giving them.
First published by Pitman, the book instantly caught on and was widely adopted in businesses and in particular the public sector.
It has now been fully updated and revised to reflect recent changes in theory and practice.
Chapter 1: Setting the scene
Chapter 2: Learning to learn
Chapter 3: Communication
Chapter 4: Negotiation and working with conflict
Chapter 5: Presentation
Chapter 6: Stress management
Chapter 7: Time management
Chapter 8: Recruitment and selection
Chapter 9: Developing people
Chapter 10: Performance appraisal
Chapter 11: Motivation
Chapter 12: Delegation
Chapter 13: Team building
Chapter 14: Leadership
‘The value of this book is that it makes a worthwhile attempt to help the first-time manager. Combining training material with a storyline involving real people makes it a lot more digestible than a textbook.’
‘I was 39 before I became a director of a new business, with almost no experience of managing other people or relationships… Lewthwaite’s book would have been extremely useful.’
People Management, June 2006
‘There are books on managing people by the truckload, but little specifically for the first time manager. The whole range of management knowledge, theory and practice is contained in this easily absorbed text.’
Business Executive, Autumn 2006
‘For a first time employer, I believe her new book would be an invaluable tool for learning the skills and techniques needed to put together and develop a successful team. I wish I had read this a year ago when I started my business! It is a privilege to learn from someone so experienced and skillful in managing people.’
James Murray Wells, Managing Director, Glasses Direct
‘Leaves no stone unturned. All aspects of the art of management are explores, full of self-assessment checklists and bullet points.’
Julie Lewthwaite is an experienced trainer and manager. She has worked in a diverse range of organisations, including retail, telecommunications and the not for profit sector. She currently works as a freelance writer.
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