Telephone Tactics

In recent years, the telephone has become a progressively more important tool for business, particularly in the fields of customer service, selling, prospecting and credit control. This book contains everything you will ever need to know about using the telephone in business.

1. Telephone tactics for customer satisfaction
2. Gaining appointments by telephone
3. Achieving better sales results on the telephone
4. Credit collection by telephone

Graham Roberts-Phelps, Training Director of 80/20 Training Ltd, is an experienced professional business trainer and consultant, with business and management experience gained in a range of industries. He has been designing and presenting business, sales and customer service training programmes and presentations for many years.