Mastering People Management

Content

CHAPTER ONE: What is Management?

• You are a manager! Welcome to the world of people management
• Projecting versus attracting strategies
• So what is management really all about?
• The classic functions of management
• But things are changing
• Managing in the knowledge era
• Adapting the process of managing to the knowledge era
• Two classic approaches to managing and leading in today’s organisation
• Task, team and individual model
• The situational approach
• Leadership: the most valuable attributes of a leader
• Will managers become extinct?
• Characteristics of the knowledge era and the worst of the old world managers

CHAPTER TWO: Mastering Yourself

• Getting in shape for the future
• Insecurity as a daily phenomenon
• ACTION PLAN
• Developing a personal brand plan – what is your brand value worth
• Drawing a life line chart
• Conducting a personal SWOT analysis
• The seven essential questions in your personal brand plan
• Getting support for you personal brand plan (PBP)
• Eight key activities to assist you in developing your asset base
• ACTION POINT
• Getting balanced – how to take control and manager your self and your true value
• Assess your management skills
• Indentify areas for development at work

CHAPTER THREE: Mastering Performance Management

• Managing performance
• Influencing people
• Some basics influencing styles – their strengths and downsides
• Classic influencing styles in detail
• Effective delegation

CHAPTER FOUR: Mastering Face-to-Face Communications

• How to really listen
• Six fundamental questions to ask yourself to improve your communication style
• Listening and communicating to others – some basic rules
• Applying classic questioning techniques
• Understanding the impact of non-verbal communications
• ACTION POINT

CHAPTER FIVE: Mastering Role Reviews and Coaching Techniques

• Appraising your people
• Conducting a role review and performance management meeting
• A quick summary guide to running successful role reviews
• ACTION POINT

CHAPTER SIX: Mastering Poor Performers

• How to deal with poor performers
• Managing poor performers – a quick route map
• Agreeing performance targets
• How to give negative feedback successfully
• Receiving feedback
• The ten golden rules of feedback

CHAPTER SEVEN: Mastering Team Management

• An introduction to team performance
• Team development
• How to start up a team building process
• A strategy for day-to-day teamworking
• Team working – processes
• Recognising why teams fail
• Understanding your team roles:
  • The company worker/implementor
  • The chair/co-ordinator
  • The shaper
  • The plant
  • The resource investigator
  • The monitor evaluator
  • The team worker
  • The completer/finisher
• Belbin team types summary

CHAPTER EIGHT: Mastering Time Management

• Managing time
• ACTION POINT
• Managing your time effectively
• Tackling ‘time robbers’
• Understanding your motivation
• Planning and organising your time
• Minimise the effects of interruptions
• Managing crises
• Ensuring that efficient time management is maintained

CHAPTER NINE: Mastering Meetings

• An introduction to managing meetings
• Techniques for managing meetings

CHAPTER TEN: Mastering the Skills of Assertion

• The difference between passive, assertive and aggressive behaviour
• Behaving assertively
• A quick guide to developing assertiveness skills
• Dealing with unjust criticism
• Neutralising anger

CHAPTER ELEVEN: Summary and Checklists

• Are you a leader or a ***
• Absolute don’ts for real leaders
• Listening
• Feedback
• Delegation
• A simple guide to managing performance
• A short guide to making better use of your time
• Managing people – a simple guide to assessing people
• The key rules of assertiveness
• Listening skills checklist