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Mastering People Management

How to build and develop a successful team by motivating, empowering and leading people. Based on in-depth experience of developing people and initiating change within many organisations, Mark Thomas provides a shrewd, practical guide to mastering the essential techniques of people management.


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In a time of rapid change and intense competition the greatest resource for any business is its people. This book explains how to build and develop a successful team by motivating, empowering and leading people. Based on in-depth experience of developing people and initiating change within many organisations, Mark Thomas provides a practical guide to mastering the essential techniques of people management.


CHAPTER ONE: What is Management?

  • You are a manager! Welcome to the world of people management
  • Projecting versus attracting strategies
  • So what is management really all about?
  • The classic functions of management
  • But things are changing
  • Managing in the knowledge era
  • Adapting the process of managing to the knowledge era
  • Two classic approaches to managing and leading in today’s organisation
  • Task, team and individual model
  • The situational approach
  • Leadership: the most valuable attributes of a leader
  • Will managers become extinct?
  • Characteristics of the knowledge era and the worst of the old world managers

CHAPTER TWO: Mastering Yourself

  • Getting in shape for the future
  • Insecurity as a daily phenomenon
  • Developing a personal brand plan – what is your brand value worth
  • Drawing a life line chart
  • Conducting a personal SWOT analysis
  • The seven essential questions in your personal brand plan
  • Getting support for you personal brand plan (PBP)
  • Eight key activities to assist you in developing your asset base
  • Getting balanced – how to take control and manager your self and your true value
  • Assess your management skills
  • Indentify areas for development at work

CHAPTER THREE: Mastering Performance Management

  • Managing performance
  • Influencing people
  • Some basics influencing styles – their strengths and downsides
  • Classic influencing styles in detail
  • Effective delegation

CHAPTER FOUR: Mastering Face-to-Face Communications

  • How to really listen
  • Six fundamental questions to ask yourself to improve your communication style
  • Listening and communicating to others – some basic rules
  • Applying classic questioning techniques
  • Understanding the impact of non-verbal communications

CHAPTER FIVE: Mastering Role Reviews and Coaching Techniques

  • Appraising your people
  • Conducting a role review and performance management meeting
  • A quick summary guide to running successful role reviews

CHAPTER SIX: Mastering Poor Performers

  • How to deal with poor performers
  • Managing poor performers – a quick route map
  • Agreeing performance targets
  • How to give negative feedback successfully
  • Receiving feedback
  • The ten golden rules of feedback

CHAPTER SEVEN: Mastering Team Management

  • An introduction to team performance
  • Team development
  • How to start up a team building process
  • A strategy for day-to-day teamworking
  • Team working – processes
  • Recognising why teams fail
  • Understanding your team roles:
    • The company worker/implementor
    • The chair/co-ordinator
    • The shaper
    • The plant
    • The resource investigator
    • The monitor evaluator
    • The team worker
    • The completer/finisher
  • Belbin team types summary

CHAPTER EIGHT: Mastering Time Management

  • Managing time
  • Managing your time effectively
  • Tackling ‘time robbers’
  • Understanding your motivation
  • Planning and organising your time
  • Minimise the effects of interruptions
  • Managing crises
  • Ensuring that efficient time management is maintained

CHAPTER NINE: Mastering Meetings

  • An introduction to managing meetings
  • Techniques for managing meetings

CHAPTER TEN: Mastering the Skills of Assertion

  • The difference between passive, assertive and aggressive behaviour
  • Behaving assertively
  • A quick guide to developing assertiveness skills
  • Dealing with unjust criticism
  • Neutralising anger

CHAPTER ELEVEN: Summary and Checklists

  • Are you a leader or a ***
  • Absolute don’ts for real leaders
  • Listening
  • Feedback
  • Delegation
  • A simple guide to managing performance
  • A short guide to making better use of your time
  • Managing people – a simple guide to assessing people
  • The key rules of assertiveness
  • Listening skills checklist


‘There are books on managing people by the truckload, but little specifically for the first time manager. The whole range of management knowledge, theory and practice is contained in this easily absorbed text.’

Business Executive, Autumn 2006

‘Mastering People Management is not a passive read. Questions, tick-boxes and action plans encourage engagement with the content to get immediate results. Somehow the jargon makes sense and the positive, competent tone of the author gives the reader confidence in the ideas it espouses.’

‘This book is aimed at new managers and those wanting to evolve and keep up with the fast moving global economy. With the stamina and brainpower required to read it, the book really is a case of survival of the fittest.’

Catherine Gibbs, Accounting Technician


Mark Thomas

Mark Thomas is a successful international business consultant who has worked with some of the world’s major businesses in the fields of strategy, change management, human resources and individual executive development. He is a highly experienced speaker and business presenter who has worked in over 40 different countries around the world. As a consultant he has successfully sold major consulting projects and development initiatives. In addition to his consulting work Mark has authored several books on his key specialist people skills areas.

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eBook ISBN-13: 9781854188595
Pages: 124
GBP 5.99
+ VAT @ 20.00%
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